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I like the fact that Charlie is very much a planning guy; he tries to put a plan in place that you can all follow. He's very much of the opinion that it does need to be realistic. He'll always try and push you that little bit further if possible. The main benefit has been the structure; treating it more like a business as opposed to a job, looking for avenues for growth and putting the systems in place to enable that to happen. I knew Charlie from a networking event and after an initial consultation my needs fitted in very well with how he could help me.

Charlie is punctual; when Charlie says he'll do something he does it, and he does it well. Working with Charlie is thought provoking. He challenges me and makes me think about things, then we discuss, and put in place a plan, all of which helps to drive the business forward. Within my company we have a similar resource but it's not good enough which is why I've chosen to go external and pay for the service that Charlie offers.

I like the fact that Mark has gotten deeply involved in my business and looked at things that we had let slide. He's getting the business focus right.

It's a very personal service that we get from our contact, Mark; he goes above and beyond. It's outside of the framework, he really tries to get under the skin of the business and understand it.

It was the individuals that we were working with who shone for us; they were very hands on, very pragmatic, and quite happy to challenge things.

I like the positive attitude, the confidence and how they make you stop and actually think about what you're doing and where you're going; that helps you to make decisions about what you're doing next. It's quite early days but it has benefited my business already as it's made me more confident in what I'm doing. I have used a business coach in the past and this is 100% better.